This Privacy Policy describes how coffeepirates.at (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at office@coffeepirates.at or by mail using the details provided below:

About Coffee GmbH
Spitalgasse 17
1090 Wien
Austria

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify.
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Order information
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify.
• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Cookies

In order to improve User experience of our Website and to enable selected functions, we implement cookies or other trackers (hereinafter jointly referred to as "Cookies") on various pages. These are small data sets being stored on your device. Some of the Cookies we use expire after the end of the browser session, i.e. after closing your browser (so-called session Cookies). Other Cookies remain on your device and enable us or our partner companies to recognize your browser or device on your next visit (persistent Cookies). You can set your browser preferences in order to be notified about the setting of Cookies and decide individually about accepting or refusing them in certain cases or generally. You can also manually delete Cookies from your device at any time. Failure to accept Cookies may result in minor limitations in our service’s functionalities. Cookies are stored on the User's computer and from there transmitted to our site. Therefore, you as a User have full control over the use of Cookies. You can deactivate or restrict the transmission of Cookies by changing the settings in your Internet browser. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If Cookies are deactivated for our Website, it may no longer be possible to use all functions of the Website in full. You can also manage your cookie preferences via recognized third-party services such as https://www.youronlinechoices.eu/ (if you’re based in the EU).

Cookies Necessary for the Functioning of the Store

Some of the Cookies we use are strictly necessary to allow us to deliver the service you requested or to operate our Website and Platform. Some elements of our Website require that your browser be identified after page changes. Such technical Cookies may collect personal information about you, such IP address, log-in information, etc. The strictly necessary Cookies we implement have a lifetime that ranges between the duration of a browsing session ("session Cookies") and 13 months. The processing of personal data through strictly necessary cookies is art. 6 par. 1f GDPR. In case such cookies are necessary as a pre-contractual measure or for performing a contract with you, the legal basis is art. 6 par. 1b GDPR. 

Name	Function	Duration
_ab	Used in connection with access to admin.	2y
_customer_account_shop_sessions	Used in combination with the _secure_account_session_id cookie to track a user's session for new customer accounts	30d
_secure_account_session_id	Used to track a user's session for new customer accounts	30d
_secure_session_id	Used to track a user's session through the multi-step checkout process and keep their order, payment and shipping details connected.	24h
_shopify_country	For shops where pricing currency/country set from GeoIP, that cookie stores the country we've detected. This cookie helps avoid doing GeoIP lookups after the first request.	session
_shopify_m	Used for managing customer privacy settings.	1y
_shopify_tm	Used for managing customer privacy settings.	30min
_shopify_tw	Used for managing customer privacy settings.	2w
_storefront_u	Used to facilitate updating customer account information.	1min
_tracking_consent	Used to store a user's preferences if a merchant has set up privacy rules in the visitor's region.	1y
_cmp_a	Used for managing customer privacy settings.	1d
c	Used in connection with checkout.	1y
cart	Used in connection with shopping cart.	2w
cart_currency	Set after a checkout is completed to ensure that new carts are in the same currency as the last checkout.	2w
cart_sig	A hash of the contents of a cart. This is used to verify the integrity of the cart and to ensure performance of some cart operations.	2w
cart_ts	Used in connection with checkout.	2w
cart_ver	Used in connection with shopping cart.	2w
checkout	Used in connection with checkout.	4w
checkout_token	Used in connection with checkout.	1y
customer_account_locale	Used in connection with new customer accounts	1y
dynamic_checkout_shown_on_cart	Used in connection with checkout.	30min
hide_shopify_pay_for_checkout	Used in connection with checkout.	session
keep_alive	Used in connection with buyer localization.	2w
master_device_id	Used in connection with merchant login.	2y
previous_step	Used in connection with checkout.	1y
discount_code	Used in connection with checkout.	session
remember_me	Used in connection with checkout.	1y
secure_customer_sig	Used to identify a user after they sign into a shop as a customer so they do not need to log in again.	1y
shopify_pay	Used in connection with checkout.	1y
shopify_pay_redirect	Used in connection with checkout.	1 hour, 3w or 1y depending on value
shop_pay_accelerated	Used in connection with checkout.	1y
source_name	Used in combination with mobile apps to provide custom checkout behavior, when viewing a store from within a compatible mobile app.	session
storefront_digest	Stores a digest of the storefront password, allowing merchants to preview their storefront while it's password protected.	2y
tracked_start_checkout	Used in connection with checkout.	1y
checkout_session_lookup	Used in connection with checkout.	3w
checkout_prefill	Used in connection with checkout.	5m
checkout_queue_token	Used in connection with checkout.	1y
checkout_queue_checkout_token	Used in connection with checkout.	1y
checkout_session_token	Used in connection with checkout.	3w
checkout_session_token_<<token>>	Used in connection with checkout.	3w
order	Used in connection with order status page.	3w
identity-state	Used in connection with customer authentication	24h
identity-state-<<token>>	Used in connection with customer authentication	24h
identity_customer_account_number	Used in connection with customer authentication	12w
card_update_verification_id	Used in connection with checkout.	20m
customer_account_new_login	Used in connection with customer authentication	20m
customer_account_preview	Used in connection with customer authentication	7d
customer_payment_method	Used in connection with checkout.	1h
customer_shop_pay_agreement	Used in connection with checkout.	20m
pay_update_intent_id	Used in connection with checkout.	20m
localization	Used in connection with checkout.	2w
profile_preview_token	Used in connection with checkout.	5m
login_with_shop_finalize	Used in connection with customer authentication	5m
preview_theme	Used in connection with the theme editor	session
shopify-editor-unconfirmed-settings	Used in connection with the theme editor	16h
wpm-test-cookie	Used to ensure our systems are working correctly.	session

Other Cookies

In addition, we use third-party Cookies to monitor and evaluate User behavior for statistics and market analysis purposes. Such Cookies are provided by third parties and implemented in our Website. Please refer to the following sections for details. Such Cookies allow us to analyse your use of the Website and improve it continuously. Analytics allow us to offer you a better service that meets your interests better. Unless otherwise specified, the legal basis of processing through other Cookies mentioned below is your consent pursuant to art. 6 par. 1a GDPR. Unless otherwise specified, the lifetime of Cookies used based on your consent ends upon withdrawal of your consent. 

Shopify Analytics & Reporting

Name	Function	Duration
_landing_page	Track landing pages.	2w
_orig_referrer	Track landing pages.	2w
_s	Shopify analytics.	30min
_shopify_d	Shopify analytics.	session
_shopify_fs	Shopify analytics.	30min
_shopify_s	Shopify analytics.	30min
_shopify_sa_p	Shopify analytics relating to marketing & referrals.	30min
_shopify_sa_t	Shopify analytics relating to marketing & referrals.	30min
_shopify_y	Shopify analytics.	1y
_y	Shopify analytics.	1y
_shopify_ga	Shopify and Google Analytics.	session
customer_auth_provider	Shopify analytics.	session
customer_auth_session_created_at	Shopify analytics.	session
unique_interaction_id	Shopify analytics.	10min

Google Analytics

We implement "Google Analytics". Google Analytics is a web analysis service provided by Google Inc. The information generated by the Google Analytics Cookie about your use of our Website is generally transmitted to and stored by Google on servers in the United States. IP anonymization has been activated on our Website: this means that the IP address of Users based within the European Union or the European Economic Area are abridged, and therefore anonymized, before being transferred abroad. Only in exceptional cases is the unabridged IP address transferred to a Google servers in the USA and shortened there. On our behalf, Google will use this information to evaluate your use of the Website, to draft reports about Website activity and to provide us with other services relating to Website and Internet use. The IP address transmitted by your browser in the context of Google Analytics is not put in relation with other Google data. You may object to the use of Cookies by selecting the appropriate settings on your browser, however please note that doing so may result in limited functionality of this Website. You can also prevent Google from collecting the data generated by the Cookie and relating to your use of the Website (including your IP address) and processing this data by installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en. To find out further information about how Google handles personal data, please refer to Google's privacy policy: https://policies.google.com/privacy?hl=en.

HubSpot

We use HubSpot (HubSpot Ireland Limited, HubSpot House, One Sir John Rogerson’s Quay, Dublin 2, Ireland) as our customer relationship management (CRM) tool. We use it for online form, contact management and customer service.
Hubspot forms allow visitors to request more information about Coffee Pirates, register to receive marketing emails, or get into direct contact with Coffee Pirates. Use of these forms requires your consent to data processing for the purposes of responding to your inquiry. The legal basis for processing such personal data is Art. 6(1)(a) of the GDPR.

For more information, please see the HubSpot privacy: https://legal.hubspot.com/privacy-policy and security: https://www.hubspot.com/security policies.

Hotjar

We use the web analytics service Hotjar provided by Hotjar Ltd. Hotjar Ltd. is a European company based in Malta (Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe. This tool makes it possible to track movements on the websites on which Hotjar is used (so-called heat maps). For example, it is possible to see how far users scroll and which buttons users click on and how often. Furthermore, it is also possible with the help of the tool to obtain feedback directly from the users of the website. In this way, we obtain valuable information to make our websites even faster and more customer-friendly.

We pay particular attention to the protection of your personal data when using this tool. For example, we can only track which buttons are clicked, mouse history, how far scrolled, device screen size, device type and browser information, geographic location (country only) and preferred language to display our website. Areas of the websites where personally identifiable information about you or third parties is displayed are automatically hidden by Hotjar and are therefore not trackable at any time.

For more information about Hotjar Ltd. and about the Hotjar tool, please visit:

https://www.hotjar.com

he privacy policy of Hotjar Ltd. can be found at:

https://www.hotjar.com/privacy

As a security measure, the data is not evaluated on the basis of your person, but only on a statistical basis.

The purpose of using Hotjar is the anonymized analysis of your usage behavior on our websites. The knowledge gained from this helps to improve our offer. The legal basis is consent pursuant to Art. 6 (1) a GDPR , which we request when you visit the website. In addition, an order processing agreement has been concluded in accordance with the requirements of Art. 28 GDPR.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://www.data-protection-authority.gv.at

Last updated: 2023-05-01